Accessibility Commitment for Waste Disposal Surrey

Waste Disposal Surrey is committed to making our waste management information, booking tools, and support services accessible to the widest possible range of people. This Accessibility Statement explains how we support customers with different access needs and how our website aims to meet recognised accessibility standards.

Our Accessibility Standards

We work to align our website with the Web Content Accessibility Guidelines version 2.1, at the AA level. These guidelines are internationally recognised and describe how to make web content more usable for everyone, including people with visual, auditory, motor, and cognitive disabilities.

By following WCAG 2.1 AA, we aim to ensure that people in the Surrey area can find information about waste disposal, recycling collections, bulky waste removal, and related services without unnecessary barriers. Our goal is that customers can understand our content, operate our website, and complete key tasks independently or with assistive technology.

Screen Reader Support

Our website is designed to be compatible with modern screen readers used on current desktop and mobile devices. We use proper headings, lists, and descriptive text to help communicate the structure and meaning of pages. Where possible, images include alternative text so that important information is available in spoken or braille form.

For customers using screen readers to arrange waste disposal in Surrey, we work to ensure that key actions such as reading service information, completing forms, or finding contact details can be done without relying on visual cues alone. We regularly review new content to keep it understandable when read aloud.

Keyboard Navigation

Our website is built so that you can navigate without a mouse. All major features, including menus, forms, and controls, are intended to be reachable and operable using only a keyboard. We aim to provide a logical tab order, visible focus indicators, and clear labels so that you always know where you are on the page.

If you rely on keyboard navigation to book a collection or to review waste disposal Surrey guidelines, you should be able to move through each section, activate buttons, and submit forms using standard keyboard commands such as the Tab, Shift plus Tab, and Enter keys.

Readable and Understandable Content

We try to write clear, straightforward content about waste disposal Surrey residents can rely on. This includes using plain language where possible, short paragraphs, and descriptive headings. We avoid unnecessary jargon, and when technical terms are needed, we aim to explain them in simple terms.

The layout is designed to support readability, with consistent placement of navigation, clear contrasts between text and background, and predictable page patterns.

Ongoing Improvements

Accessibility is an ongoing process. We review our website and services regularly and consider accessibility whenever we introduce new features or update waste disposal information for Surrey households and businesses. We may also run user testing or gather feedback from people who use assistive technologies to identify areas for improvement.

Accessibility Support and Requests

If you experience any difficulty using our website or accessing information about waste disposal Surrey services, we want to hear from you. You can contact our accessibility team to:

Request information in an alternative format, such as large print or an accessible digital document.

Report a technical issue that makes part of the site hard to use.

Ask for help with booking or managing a waste disposal or recycling service if you cannot complete the process online.

To contact us about accessibility, please use our standard customer service phone number or email address and mention that your request relates to website accessibility. We will review your enquiry and aim to respond as quickly as we can, offering a suitable alternative or a practical solution wherever possible.

Date of Statement

This Accessibility Statement was last reviewed and updated in 2025. We will update it when we make significant changes to our website, our accessibility features, or our approach to supporting customers with access needs.