Waste Disposal Surrey Service Terms and Conditions

These Terms and Conditions set out the basis on which Waste Disposal Surrey provides waste collection, removal and disposal services. By making a booking, confirming a quotation, or allowing our operatives to commence work, you agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following definitions apply:

Company means Waste Disposal Surrey, the waste collection and disposal service provider.

Customer means any individual, business, organisation or other party requesting or receiving services from the Company.

Services means any waste clearance, waste collection, rubbish removal, transportation, recycling or disposal work carried out by the Company.

Waste means any materials, items, rubbish, junk or refuse that the Customer asks the Company to remove, handle, transport, recycle or dispose of in the course of performing the Services.

Site means the property, land, premises or location where the Waste is to be collected or where the Services are to be carried out.

2. Scope of Services

The Company provides waste collection and disposal services for domestic, commercial and other customers. This may include, but is not limited to, household waste, garden waste, bulky items, office waste and certain types of construction and renovation waste.

The Company does not accept or handle hazardous waste unless expressly agreed in writing in advance. Hazardous waste may include, but is not limited to, asbestos, chemicals, solvents, oils, clinical or medical waste, explosives, gas bottles, and certain electrical or electronic equipment that is subject to specialist handling regulations.

The exact nature of the Services, the types and estimated quantity of Waste to be collected, and any special requirements must be agreed between the Company and the Customer as part of the booking process.

3. Booking Process

Customers may request a booking for waste collection services by phone, email or through an online enquiry form where available. The Customer must provide accurate and complete information regarding the type and approximate volume or weight of Waste, access conditions at the Site, parking availability and any other relevant details.

Based on the information provided, the Company may give an estimate or indicative price. Any price given before a site visit is an estimate only and may be subject to change once the Waste has been inspected in person by the Company’s operative or representative.

A booking is not confirmed until the Company has provided a booking confirmation, verbally or in writing, and has agreed a date and time window for the provision of the Services. The Company reserves the right to refuse or cancel any booking where it believes the work falls outside its service capability, may present an unacceptable safety risk, or involves Waste that cannot lawfully be handled by the Company.

4. Quotations and Pricing

Quotations are provided on the basis of the Customer’s description of the Waste and the Site. If, upon arrival, the quantity, type or condition of the Waste differs materially from that described, or if access is more difficult than described, the Company may revise the quotation accordingly.

Prices are normally based on the estimated volume of Waste, weight, labour time, any additional handling requirements, and applicable disposal or recycling charges. Where charges are based on weight, the Company may rely on weighbridge tickets or other reasonable methods of estimation.

All prices are quoted in pounds sterling and may be subject to VAT or any other applicable taxes or charges. The Company will advise the Customer if VAT applies and whether it is included or excluded in any quoted amount.

5. Payments and Invoicing

Unless otherwise agreed in writing, payment is due in full at the time the Services are completed at the Site. The Company reserves the right to request part or full payment in advance, particularly for larger collections or commercial contracts.

Payment may be made by cash, debit or credit card, bank transfer or other methods accepted by the Company. Where payment is taken by card or electronically, the Customer must ensure sufficient funds or credit are available.

For business customers with an approved account facility, the Company may issue an invoice payable within a specified period, typically 14 or 30 days from the invoice date. The payment terms will be indicated on the invoice.

In the event of late payment, the Company reserves the right to charge interest on overdue amounts at the statutory rate, and to recover any reasonable costs incurred in pursuing payment, including legal and collection costs.

6. Cancellations and Amendments

The Customer may cancel or amend a booking by providing notice to the Company. To avoid a cancellation fee, the Customer should notify the Company as early as reasonably possible and at least 24 hours before the scheduled collection time, unless otherwise agreed.

Where a booking is cancelled with less than 24 hours notice, or where the Company’s team attends the Site and is unable to carry out the Services due to circumstances within the Customer’s control, the Company may charge a call-out fee or reasonable cancellation charge to cover lost time, travel and administration.

Any request to reschedule or amend the booking may be accommodated subject to availability. The Company does not guarantee that an alternative date or time will be available but will use reasonable efforts to agree a suitable alternative where possible.

7. Customer Obligations

The Customer is responsible for ensuring that:

The Site is safe and accessible for the Company’s operatives and any vehicles used to collect the Waste.

Any required permissions, permits or consents (for example, for parking, access through common areas, or use of private roads) have been obtained before the Services are carried out.

Waste is presented in a manner that allows for safe loading and handling and is, where possible, segregated or identified according to type.

No hazardous or prohibited items are included in the Waste unless the Company has expressly agreed to handle them.

The Customer or an authorised representative is present at the Site at the agreed time to confirm the work to be done, agree any price adjustments if necessary, and make payment.

If the Customer fails to comply with these obligations and this causes delay, additional work or prevents the Company from carrying out the Services, the Company may charge additional fees or treat the booking as cancelled.

8. Access, Parking and Delays

The Customer must provide suitable access for the Company’s vehicles, including any parking arrangements required for collection. Any parking charges, permits or fines arising from the use of designated parking areas at or near the Site may be charged to the Customer if they result from the Customer’s instructions or from the nature of the Site.

If access to the Site is restricted, unsafe or significantly different from what was described at the time of booking, the Company may:

Refuse to provide the Services;

Require the Customer to remove obstructions or improve access before work commences; or

Charge for additional time, labour, or equipment needed to complete the job safely.

The Company is not liable for delays caused by traffic conditions, accidents, extreme weather, road closures or other circumstances beyond its reasonable control. In such cases, the Company will use reasonable efforts to keep the Customer informed and to rearrange the booking if necessary.

9. Waste Handling and Regulations

The Company operates in accordance with applicable UK waste laws and regulations, including those relating to the transport, recycling and disposal of controlled waste. The Company will only deposit Waste at authorised waste transfer stations, recycling facilities or disposal sites.

By presenting Waste to the Company, the Customer confirms that they have the right to dispose of that Waste and that it does not contain any hazardous or prohibited materials unless previously disclosed and agreed.

The Company may refuse to collect any Waste that it reasonably believes to be hazardous, contaminated, illegal or unsuitable for transport or disposal under applicable regulations. If such Waste is discovered after loading, the Company may take reasonable steps to segregate and return it, or arrange for specialist treatment at the Customer’s cost.

The Customer acknowledges their duty of care under applicable waste legislation and agrees to cooperate with the Company to provide any necessary information about the type, origin or classification of the Waste.

10. Title and Risk

Title to the Waste passes to the Company once it has been loaded onto the Company’s vehicle for removal, subject to any contrary agreement or applicable law. At that point, the Company becomes responsible for the lawful transport, treatment and disposal of the Waste.

Risk in the Waste remains with the Customer until it is loaded onto the Company’s vehicle. The Customer is responsible for the Waste while it remains at the Site, including any damage or injury it may cause prior to collection.

11. Damage to Property

The Company will take reasonable care to avoid damage to the Customer’s property while providing the Services. However, the Customer acknowledges that waste collection and removal activities may involve the movement of heavy or awkward items, use of trolleys, and vehicle access close to buildings or landscaping.

The Customer should take all reasonable steps to protect driveways, lawns, surfaces and structures, including moving vehicles or fragile items where possible. If the Customer asks the Company to drive or park on non-standard surfaces, such as lawns, unpaved areas or weak driveways, the Customer accepts the risk of any damage that may occur.

The Company is not liable for pre-existing damage, wear and tear, or issues arising from the poor condition of paths, driveways, walls, fences or other structures.

12. Liability and Limitations

Nothing in these Terms and Conditions limits or excludes the Company’s liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot be limited or excluded under UK law.

Subject to the above, the Company shall not be liable for:

Loss of profits, loss of business, loss of revenue or loss of anticipated savings.

Indirect or consequential loss or damage of any kind.

Any loss or damage arising from inaccurate information provided by the Customer.

The Company’s total liability arising out of or in connection with the Services, whether in contract, tort or otherwise, shall be limited to the total price paid or payable by the Customer for the specific Services giving rise to the claim.

13. Complaints and Disputes

If the Customer is dissatisfied with any aspect of the Services, they should notify the Company as soon as reasonably possible, providing details of the issue and any supporting information. The Company will investigate and, where appropriate, seek to resolve the matter by re-performing the Services, offering a partial refund, or proposing another reasonable remedy.

Any claim relating to loss or damage must be notified to the Company in writing within a reasonable time from the date the Customer became aware, or ought reasonably to have become aware, of the issue. Failure to notify within a reasonable period may affect the Company’s ability to investigate or resolve the claim.

14. Force Majeure

The Company is not liable for any failure or delay in performing its obligations where such failure or delay results from events or circumstances beyond its reasonable control. These may include, but are not limited to, extreme weather, strikes, lockouts, industrial disputes, accidents, war, terrorism, civil unrest, acts of government, or breakdown of vehicles or equipment despite regular maintenance.

15. Data Protection and Privacy

The Company may collect and process personal data relating to Customers in order to provide the Services, manage bookings, process payments and handle enquiries or complaints. Such data may include names, contact details, addresses, payment information and details relating to the Services.

The Company will handle personal data in accordance with applicable data protection legislation and will take reasonable steps to keep such data secure. Personal data will not be sold to third parties and will only be shared where necessary to deliver the Services, comply with legal obligations, or with the Customer’s consent.

16. Variations to These Terms

The Company may update or amend these Terms and Conditions from time to time to reflect changes in law, business practices or the nature of the Services. The version in force at the time of the Customer’s booking will apply to that particular booking.

The Company may notify Customers of any significant changes by publishing an updated version of these Terms and Conditions or by other appropriate means.

17. Severability

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision will be treated as deleted, but this will not affect the validity and enforceability of the remaining provisions.

18. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of the Services.

By proceeding with a booking or allowing the Company to commence work at the Site, the Customer confirms that they have read, understood and agree to be bound by these Terms and Conditions.